Terms of Service

Last updated 18 June 2026

These terms apply when you buy a review from Cruxlab. Please read them before you order. By placing an order you agree to them.

1. What we do

Cruxlab provides written reviews of marketing material — landing pages, sales pages, headlines, email campaigns, and pitch decks. Each report is our professional opinion on what is working, what is costing you the sale, and what to change first. Reviews are delivered by email. We review words and structure; visuals, code, design, and legal or financial advice are outside our scope.

2. Ordering and payment

You order by choosing a service and tier and paying through our payment provider, Stripe. Prices are shown in pounds sterling (GBP) and are the total you pay for that tier. After you pay, send the material you want reviewed and any context to hello@cruxlab.xyz (or reply to your Stripe receipt). Work begins once we have both your payment and your brief.

3. Delivery times

The delivery time shown for each tier (for example, "within 2 days") is a target measured in business days from when we have received both your payment and the material we need to start. They are honest estimates, not contractual guarantees. If we expect to miss a target we will tell you and agree a new date, or offer a refund.

4. Your responsibilities

• You confirm you have the right to send us the material and to ask us to review it.
• You will not send anything illegal, infringing, hateful, adult, or otherwise unlawful.
• You are responsible for the accuracy of the brief and context you give us — the quality of a review depends on it.

5. The nature of our advice

A Cruxlab report is informed opinion and recommendations. We do not guarantee any particular result — more sales, higher conversion, funding raised, or otherwise — because those depend on factors outside the words on a page. You decide whether and how to act on our suggestions, and you remain responsible for your own business decisions.

6. Intellectual property

Once you have paid in full, the report we deliver is yours to use as you wish. We keep ownership of our own methods, templates, and know-how, and we may keep anonymised, non-identifying learnings to improve the service. The material you send us remains yours.

7. Work we may decline

We may decline or stop work that breaches clause 4, that we cannot do well, or that falls outside our scope. If we decline before delivering, we will refund what you paid for that order.

8. Cancellations and refunds

Your cancellation and refund rights, including your statutory rights as a consumer, are set out in our Refunds & Cancellations policy, which forms part of these terms.

9. Our liability

We provide the service with reasonable care and skill. To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, or lost revenue, and our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law — including liability for fraud, or for death or personal injury caused by negligence. None of this affects your statutory rights as a consumer.

10. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK, you keep the protection of any mandatory consumer laws of your home nation.

11. Changes

We may update these terms from time to time. The version that applies to your order is the one published when you place it.